Last updated: 28 October 2026
Scope
This policy covers requests concerning payments made to Edumax for its services or training. Counselling is described as free on this website. Before paying for any service, ask for written confirmation of its fees, scope and refund and cancellation terms.
Third-party payments
Fees paid directly to universities, embassies, examination bodies or other providers are subject to their own terms and refund processes. An admission or visa decision is made by the relevant institution or authority; payment for assistance does not guarantee a successful outcome.
Requesting a refund
To request a review, email info@edumaxconsultancy.com with your name, the service purchased, payment date, payment reference, reason for your request and a receipt or other relevant supporting information.
How requests are reviewed
We review requests against the terms agreed for the service, the work or training provided, the circumstances of the request and applicable law. Contact us about duplicate payments, incorrect charges, cancellation, rescheduling or a service we could not deliver. We will communicate the decision and, if a refund is approved, its method and any applicable processing details.
Questions or disputes
If you disagree with a decision, contact us at info@edumaxconsultancy.com and include the relevant payment and request details. This policy does not limit rights that cannot be excluded under applicable law.